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General Terms and Conditions of the Online Store

Article I.

Definitions of Terms

  1. The operator of the website (e-shop) is D-GENERALY, spol. s r.o., Novozamocka 222, 949 05 Nitra, Slovakia.
  2. The seller is D-GENERALY, spol. s r.o., headquartered at Novozamocka 222, 949 05 Nitra, Slovakia.
  3. The supplier of goods and services offered in the e-shop www.tubeprinters.eu is D-GENERALY, spol. s r.o., headquartered at Novozamocka 222, 949 05 Nitra, Slovakia.
  4. The buyer is any visitor to the e-shop who has created a binding order through the e-shop. For the purposes of the law, especially Act No. 108/2024 Coll., a consumer is understood to be a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of their business activity or profession.
  5. The e-shop or online marketplace is a computer system located on the internet network with public access, which enables the remote ordering of goods and services via an electronic device.
  6. Goods or services are all products published on the e-shop pages that can be ordered (have a listed price, which is not zero).
  7. The buyer fully acknowledges electronic communication, primarily through the e-shop, email communication, as well as telephone communication, provided it is undisputed that the seller is communicating with the buyer or a person authorized by the buyer.
  8. The relationship between the seller and the buyer, which was formed other than through remote electronic devices and does not involve a relationship between an information society service provider and a service recipient, shall be subject to these general terms and conditions only to the extent necessary according to legal regulations and logical arrangement, unless otherwise agreed between them.
  9. A reservation request represents a legally non-binding and time-limited reservation of certain available goods (i.e., those "in stock") from the seller's current offer published on the pages of his e-shop, with the option of collection and payment exclusively in person at the pickup location. In this case, no order is made, and the buyer is not otherwise obliged to purchase or collect the reserved goods if the "in-store pickup - reservation of goods" method is selected as the delivery option. A reservation request can be made repeatedly. The seller will hold the reserved goods for the buyer at the pickup location free of charge and for a limited time without accepting the reservation request (thus, no transaction or agreement is concluded), providing the buyer with the opportunity to reconsider the purchase of the reserved goods. The buyer is entitled to cancel the reservation request at any time. The seller may cancel the reservation request if they are unable to provide or hold the reserved goods at the pickup location. The reservation automatically expires when the reservation period lapses. The entire transaction (including the binding proposal for the purchase of the reserved goods by the buyer, its acceptance by the seller, payment, and collection of the reserved goods) takes place exclusively in person at the pickup location (in the so-called "brick-and-mortar store"). These terms and conditions do not apply to transactions based on a reservation request, as they are conducted in person at the pickup location.
  10. If the seller allows product reviews, they must ensure that only buyers who have actually purchased or used the goods or services can add reviews.

Article II.

Price

  1. All prices listed for the goods are final, including 23% VAT.
  2. The seller is bound by the price listed on the e-shop at the time of purchase.
  3. The prices of the offered range in the e-shop may differ from the prices at the seller's physical location.
  4. Upon entering a valid VAT number during the checkout process, the total amount on the invoice will be without VAT.

Article III.

Order

  1. An order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, including completing the order form and sending it to the seller. For proper and timely processing of the order, it is necessary to fill in the required information in the order and choose the options for delivery and payment for the ordered goods or services.
  2. By submitting the order, the buyer agrees to the price of the ordered goods and services. Once the order is submitted, it becomes binding for the buyer and represents a proposal to conclude a purchase contract with the seller.
  3. After the order is submitted in the e-shop, an automatic information email is generated and sent to the buyer, informing them that the seller has received the order for processing. This email is not a confirmation of the goods in the sense of section 5 of this article.
  4. If the buyer is required to pay a deposit or chooses to pay by bank transfer, i.e., any other form of prepayment before the goods are delivered or services provided, the buyer is obliged to make this payment within the period specified by the supplier. If the payment is not credited to the supplier's account within the specified time, the seller may cancel the order due to the buyer's failure to fulfill their obligation to pay the deposit or prepayment.
  5. The purchase contract is concluded upon confirmation of the order by the seller, which can only be changed or supplemented based on mutual agreement between the buyer and the seller unless otherwise stipulated by law or other legal regulation. The confirmation of the order by the seller is an electronic message sent to the buyer's email address or a short text message sent to the mobile phone number provided by the buyer in their order, indicating the scope of the seller's acceptance of the buyer's order. An electronic message from the seller that does not confirm, rejects, or otherwise clearly fails to accept the buyer's order is considered a rejection of the buyer's order.
  6. If the seller is unable to fulfill the order or part of it within the order processing period despite the best efforts, for reasons such as the goods not being produced, unavailable from the manufacturer or external supplier, significant changes by the manufacturer making order fulfillment impossible, or due to force majeure, the seller may cancel the order and inform the buyer accordingly. The seller also has the right to cancel the order if the buyer has provided false or misleading information in the order that cannot be verified, such as an incorrect email address, phone contact, or incorrect or non-existent address. If the buyer has paid an advance payment, the seller is obliged to return it within 14 days in the event of cancellation or order termination.
  7. If the buyer makes a reservation for goods, a binding order and a proposal to conclude a purchase contract do not arise. The seller will notify the buyer of the possibility of collecting the reserved goods, with the reservation valid for 3 working days, starting from the notification by email or SMS. If the goods are not collected within this period, the reservation expires. The buyer has the option to modify or reject any items in the reservation, either partially or fully. In this case, ownership of the goods transfers to the buyer at the moment of payment, and the contract is concluded only upon purchase in the seller's store.

Article IV.

Payment Terms

  1. Goods and services in the e-shop can be paid for by the following methods:

    • Payment based on a proforma invoice – in advance, the goods will be dispatched after the funds are credited to our account.
  2. Additional charges for individual payment methods are listed in Article VI of these general terms and conditions.

Article V.

Delivery Terms

  1. The seller is obliged to send the goods to the buyer within 30 days from the conclusion of the purchase contract unless otherwise agreed or if a longer delivery time was not indicated for the goods.
  2. If the goods are in stock, they are dispatched according to capacity as soon as possible.
  3. If the order contains several goods and services, and some of them are not in stock, the buyer will be informed of partial delivery options.
  4. Along with the goods, the customer receives an invoice (tax document), a user manual, and other documentation from the manufacturer relating to the goods.
  5. The place of performance is considered to be the location to which the goods are delivered.

  6. The seller delivers goods to the buyer through:

    1. Courier company Express One, s.r.o., Senecka cesta 1, 900 28 Ivanka pri Dunaji, Slovakia

Article VI.

Shipping Fees, Packaging, and Payment Options

  1. When paying in advance to the bank account based on a proforma invoice, the shipping charges are as follows:

    • For delivery by the courier company Express One with delivery within 3 working days after dispatch from our warehouse to Czech Republic – 7 € + VAT.
    • For delivery by the courier company Express One with delivery within 3 working days after dispatch from our warehouse to Hungary – 10 € + VAT.
    • For delivery by the courier company Express One with delivery within 3 working days after dispatch from our warehouse to Croatia – 15 € + VAT.
    • For delivery by the courier company Express One with delivery within 3 working days after dispatch from our warehouse to Slovenia – 15 € + VAT.
    • For delivery by the courier company Express One with delivery within 3 working days after dispatch from our warehouse to Romania – 15 € + VAT.
    • For delivery by the courier company Express One with delivery within 3 working days after dispatch from our warehouse to Bulgaria – 29 € + VAT.
  2. The seller and the buyer can agree on a different procedure from the standard one (as described above) regarding the shipping of goods or services, as well as the prices for these services.
  3. The seller may send immediately available goods to the buyer, and the remaining part of the order will be delivered later within the legal deadline, provided that no additional postage will be charged to the buyer beyond the amount already included in the order.
  4. When a product has a "Free Shipping" label, the shipping for this item and rest of the items in the same order will be free of charge.

Article VII.

Transfer of Ownership

  1. Ownership is transferred from the seller to the buyer only after the full payment for the subject of the purchase agreement has been made and the item is received from the seller.

Article VIII.

Order Cancellation

  1. The buyer has the right to cancel the ordered goods or service within 24 hours of the conclusion of the purchase contract without a cancellation fee for goods made to order according to the specific requirements of the consumer or specially for one consumer. After this period, such an order can no longer be canceled.
  2. This does not affect the consumer's right to exercise their right of withdrawal from the contract.

Article IX.

Consumer's Right to Return Goods Without Providing a Reason and Consumer Information

  1. According to Act no. 108/2024 Z. z. on Consumer Protection (hereinafter referred to as the “Act”) under the provisions of § 19 and following, the consumer has the right to withdraw from the purchase contract within 14 calendar days from the day of receiving the goods or services. If the delivery includes multiple goods, the period starts from the date of the last item delivered, provided the seller has fulfilled the information obligations under this Act. In other cases, sections 2 or 3 of the Act apply. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract even before the goods are delivered.
  2. To exercise this right, the consumer must deliver a written notice of withdrawal from the purchase contract either personally to the seller’s contact address during business hours or submit the withdrawal by post no later than the last day of the specified period. Alternatively, this right can also be exercised via a record on another durable medium. The consumer must return or deliver the subject of the contract along with all accompanying documentation, such as manuals and other documents delivered with the goods, no later than 14 days from the date of withdrawal (§ 21 sec. 1 of the Act). It is recommended that buyers make a copy of the invoice for their own records and send the goods back as a registered and insured package. You can use the following form to withdraw from the contract: Withdrawal Form.
  3. Do not send the goods back by cash on delivery; such packages will not be accepted.
  4. The e-shop operator will refund the payment for the goods/services, including delivery costs, in accordance with § 22 sec. 1) of Act no. 108/2024 Z. z., as well as any costs proven to have been incurred for ordering the goods, within 14 days of receiving the notice of withdrawal. However, the seller is not obliged to return the money before the goods are returned or the consumer provides proof of sending the goods unless the seller has agreed to collect the goods themselves.
  5. The consumer bears the cost of returning the goods.
  6. The right of withdrawal does not apply to goods and services specified in § 19 sec. 1 letters a) to m) of Act no. 108/2024 Z. z. (Note: This includes, for example, services that have already been provided, goods made to the consumer's specifications or custom-made goods, goods that cannot be returned for hygiene reasons if the packaging has been opened, perishable goods, or goods whose quality deteriorates quickly, etc.).
  7. The consumer is liable for any reduction in the value of the goods caused by use beyond what is necessary to determine the functionality and characteristics of the goods.

Article X.

Rights and Obligations of the Contracting Parties

  1. The contracting parties are the seller and the buyer.

  2. The buyer is obliged to:

    • accept the ordered goods (this does not affect the right to withdraw from the contract),
    • pay the agreed price for the goods or service to the seller,
    • inspect the packaging for damage, and check the goods themselves upon receipt.

  3. The seller is obliged to:

    • deliver the goods to the customer in the required quality, quantity, and at the agreed price,
    • ensure that the offered goods comply with the legal regulations in force in the Slovak Republic,
    • send all documents related to the goods, such as the invoice, warranty certificate, and user manual in the Slovak or Czech language, together with or after the delivery of the goods.

Article XI.

Protection of Personal Data

  1. Personal data is processed in accordance with Act no. 18/2018 Z. z. on the protection of personal data as amended.
  2. The operator does not provide the buyer's personal data to third parties, except for the chosen delivery company responsible for delivering goods or services, or to state authorities in the case of an inspection, or to intermediaries based on a mutual agreement under Act no. 18/2018 Z. z.
  3. The operator is obliged to secure personal data from unauthorized access by taking appropriate technical and organizational measures. All employees of the operator are also bound by confidentiality regarding personal data.

  4. The concerned party has the rights set out in § 19 and following of Act no. 18/2018 Z. z., specifically:

    • the right to information, which is fulfilled by these terms and conditions,
    • the right to request access to personal data concerning the concerned party - § 21 of the Act, which allows you to inquire how and for what purposes your data is being processed,
    • the right to correct personal data - § 22 of the Act allows you to correct inaccurate personal data,
    • the right to delete personal data - § 23 of the Act allows you to request that the operator no longer processes your personal data,
    • the right to restrict processing - § 24 of the Act applies if you believe the personal data was processed unlawfully,
    • the right to object to the processing of personal data - § 27 of the Act,
    • the right to data portability,
    • the right to lodge a complaint with the supervisory authority regarding the processing of personal data.
  5. The operator collects the following personal data from the buyer: title, first name, surname, delivery address, billing address, phone number, email address, which are processed for the purpose of correctly fulfilling your order. This personal data is stored for 10 years for archival purposes.
  6. If the buyer has consented to the processing of personal data for e-mail marketing purposes, they have agreed to receive e-mails at the provided e-mail address.
  7. Personal data for e-mail marketing purposes, such as name and e-mail address, is stored for five years. This data is not provided to third parties.
  8. The buyer may withdraw their consent at any time by sending a Withdrawal of Consent to the processing of personal data, which will result in the immediate deletion of the data. Withdrawal can also be done by unchecking the box in the user account (if the buyer has requested the creation of a user account).

Article XII.

Compensation for Damages Due to Failure to Collect Goods

  1. The merchant has the right to claim compensation for damages (according to § 420 and subsequent sections of the Civil Code) if the buyer ordered goods but did not cancel the order, did not withdraw from the contract, and at the same time failed to collect the goods from the carrier, or did not collect the goods within the specified time in the case of personal pick-up. By doing so, the buyer breached their obligation as per Article X, paragraph 2, point a), which states that the buyer is obligated to collect the ordered goods.
  2. When determining the amount of compensation, the merchant takes into account primarily the transportation costs, packaging and dispatch fees, administrative costs related to the order, and any other costs incurred due to the fulfillment of the order. The merchant also has the right to claim lost profits.
  3. The merchant has the right to waive the compensation claim in part or in full.

Article XIII.

Final Provisions

  1. The merchant reserves the right to change and supplement these general terms and conditions and the complaint conditions without prior notice to the buyer. In case of changes to the general terms or complaint conditions, the purchase process is governed by the terms in effect at the time the buyer places the order, which are available on the merchant's website.
  2. The complaint conditions are an inseparable part of these general terms and conditions.
  3. By placing an order, the buyer acknowledges that they have read and agreed to both the general terms and conditions and the complaint terms.
  4. These terms have been developed as part of the certification project of the e-shop nakupujbezpecne.sk.
  5. These general terms and conditions and complaint terms are available for review at the company’s headquarters and are published on the e-shop's website.
  6. If the buyer is dissatisfied with how the merchant has handled their complaint or believes that the merchant has violated their rights, the buyer may submit a request for remedy to the merchant. If the merchant responds negatively or does not respond within 30 days, the buyer has the right to submit a proposal for alternative dispute resolution (ADR) in accordance with § 12 of Act No. 391/2015 on Alternative Dispute Resolution for Consumer Disputes. The buyer can choose any ADR entity listed by the Ministry of Economy of the Slovak Republic (link tolist). Alternatively, the buyer can use the online dispute resolution platform at http://ec.europa.eu/consumers/odr/. Information about fees related to the ADR process can be found on the websites of the specific ADR entities.
  7. Any relations not governed by these general terms and their annexes are subject to the applicable provisions of Act No. 40/1964 Coll., Act No. 108/2024 Coll., Act No. 18/2018 Coll., Act No. 22/2004 Coll., and Act No. 513/1991 Coll.
  8. In the case of a separate contract concluded with the buyer that contains different terms, the terms in that contract shall take precedence over these general terms and conditions.
  9. These general terms and conditions, including their annexes, shall become valid and effective on October 14, 2024.


In Nitra Slovakia, October 9, 2025

Dusan Damborsky

Managing Director


Complaint Conditions of the Online Store (e-shop)

An inseparable part of the general terms and conditions

  1. Only goods that have been purchased from the merchant and are owned by the consumer can be subject to a complaint.
  2. If the buyer is a consumer (a natural person who does not act within the scope of their business activity or profession), a 24-month warranty is provided for all offered goods, unless otherwise stated, in accordance with the Consumer Protection Act, the Civil Code, and these complaint conditions. If the buyer ordered used goods and was informed of this, the warranty period is 12 months. If the buyer is not a consumer, the provisions of the Commercial Code apply, and the warranty period is 12 months. These complaint conditions do not apply to such complaints, and the procedure follows the provisions of the Commercial Code.
  3. The warranty period starts from the day the goods are received from the shipping company or directly from the merchant, if the buyer personally or an authorized person collects the goods on the day of receipt.
  4. The buyer is obliged to file a complaint within two months of discovering the defect, but no later than the expiration of the warranty period. However, we recommend filing the complaint without delay.

  5. Liability for defects does not apply to defects caused by the following usage:

    1. The defect was caused by mechanical damage to the product by the buyer,
    2. Incorrect handling of the product, in a manner other than as stated in the user manual,
    3. Use of the goods in conditions that do not correspond to their humidity, chemical, and mechanical influences according to the user manual,
    4. Neglecting the care and maintenance of the goods,
    5. Damage caused by excessive loading,
    6. Damage to the warranty seal or its degradation if the product contains one,
    7. Incorrect assembly or disassembly if required by the relevant legal regulations,
    8. Interference with the product that results in changes aimed at improving the product's quality, but which were not performed by the manufacturer or an authorized person, e.g., overclocking the processor,
    9. Use of the goods contrary to the conditions stated in the documentation, general principles, technical standards, or safety regulations, or any other violation of the warranty conditions.
  6. Defects caused by natural disasters are also excluded from liability for defects.
  7. Liability for defects also does not apply to normal wear and tear of goods (or parts thereof) caused by using the goods. A defect cannot be considered the expiration of the product's minimum durability or use-by date, which may be limited to a shorter period by its nature. The minimum durability period, use-by date, or similar period is indicated on the goods if the goods are subject to such labeling.
  8. The complained goods must be sent to our address listed below, but not by cash on delivery, or brought personally to the contact address. The goods must be suitably packaged to prevent damage during transport, and we recommend sending the goods registered, or as insured shipment. A copy of the purchase document (invoice) and a description of the defect must be attached to the goods, or we recommend including a completed Complaint Form along with the purchase document. (http://www.nakupujbezpecne.sk/docs/form/reklamacia.pdf). We recommend sending the complaint in writing (by mail) or in person (not by email).
  9. If the complaint concerns goods that are, for example, permanently installed, the buyer is obliged to provide maximum cooperation for the merchant or a third party appointed by the merchant to inspect the subject of the complaint.
  10. The seller confirms the receipt of the defect notification and issues the buyer a confirmation of the complaint application for the goods in an appropriate form, indicating the period within which the defect will be rectified. The date of complaint submission is considered the day of its delivery to the seller, or no later than the moment the seller prevents or hinders the receipt of the subject of the complaint. If immediate confirmation is not possible, it must be delivered without undue delay, but no later than with the complaint resolution document. The complaint resolution confirmation will be sent in writing if the defect notification was rejected.
  11. The seller is obliged to determine the method of complaint handling immediately, in complex cases within 3 days of the complaint submission. In justified cases, especially if a complex technical evaluation of the goods is required, no later than 30 days from the date of complaint submission. After determining the complaint handling method, the seller will handle the complaint immediately, and in justified cases, the complaint may be handled later. However, the complaint handling must not exceed 30 days from the date of complaint submission. This does not apply if, due to objective reasons beyond the seller’s control, it was not possible to handle the complaint within the given period, especially if it was necessary to obtain relevant items for handling.

  12. Buyer's rights when making a complaint:

    1. If the defect can be rectified, the buyer has the right to have it rectified free of charge, in a timely and proper manner, and the defect must be rectified without undue delay,
    2. The buyer may request the replacement of the item instead of rectifying the defect, or if the defect concerns only part of the item, the replacement of the part, provided that the seller does not incur unreasonable costs in view of the price of the goods or the severity of the defect,
    3. The seller may replace the defective item with a faultless one instead of rectifying the defect, provided that this does not cause significant difficulties for the buyer,
    4. If the defect cannot be rectified and prevents the proper use of the item, the buyer has the right to replace the item or withdraw from the contract. The same right applies if, although the defect is rectifiable, the buyer cannot properly use the item due to the recurrence of the defect after repair or due to a larger number of defects. This also applies if the merchant has declared that the goods have certain qualities or no defects, and this assurance proves to be untrue,
    5. For other irreparable defects that do not prevent the use of the goods, the buyer has the right to a reasonable discount on the price of the item.
  13. The complaint is considered resolved when the complaint procedure is completed by handing over the complained goods, their replacement, or returning the purchase price, providing a discount, a written request to collect the fulfillment, or its justified rejection, with the buyer confirming personal receipt or through the transport company if the buyer does not personally collect the complaint.
  14. The consumer is informed of the outcome of the complaint procedure within the statutory period.
  15. If the buyer does not collect the item within 6 months from the day they were supposed to collect it, the seller may sell it. For items of higher value, the seller must inform the buyer of their intention to sell the item and provide an additional period for the buyer to collect the item, in accordance with § 623 paragraph 5) of the Civil Code.
  16. The buyer must check the goods for damage, or the integrity of the packaging (according to the instructions when receiving the goods), as the goods may be damaged during transport. We recommend that buyers unpack the goods and inspect them in the presence of the carrier. By signing the courier's receipt, you declare that the packaging is undamaged.
  17. These complaint conditions are an inseparable part of the general terms and conditions, and the seller reserves the right to change them at any time without prior notice to the buyer.
  18. Contact for sending complaints: D-GENERALY, spol. s r.o., Novozamocka 368, 951 12 Ivanka pri Nitre,Slovakia, e-mail: tubeprinters@d-generaly.sk.


In Nitra, October 9, 2025

Dusan Damborsky

Managing Director